Real people, real answers, usually inside one business day. Use the form below or read a few of the questions we hear most.
Tap the chat bubble in the bottom-right corner of any page. Most questions answered in seconds; clinical questions are routed to a real provider.
Reach the clinic directly at support@integrative-psych-store-case.joinplatformhealth.com. Typical reply within one business day.
Write below and we’ll get back to you by email. For dosing or how-you-feel questions, use the chat bubble so a clinician sees it first.
Ship times by product type, what tracking looks like, and what to do if something is delayed.
Yes — here is how to pause a subscription, change cadence, or skip a single shipment.
How to update an active subscription when your provider has prescribed a different dose.
Yes — here is how to add and switch addresses, and what to do if you need to redirect an order in flight.